netfiles Trust Center
netfiles security – Information at a glance
You have received an invitation to netfiles or you have received files via netfiles Send, but you are not sure who netfiles is and whether you can trust this service? This page gives you a simple, short summary of how your data is protected and why you can trust netfiles.
About netfiles
netfiles GmbH is a certified provider of secure data exchange solutions that has been established on the market for over 20 years. It is headquartered in Germany, where all its development and hosting activities are also based.
Key questions and answers (Q&As)
Before you log in, check your personal user information (e-mail address and user password) to verify whether you are on netfiles’ secure login page.
The URL of the netfiles login page is https://auth.netfiles.de.
After logging in, you can access your netfiles data room at https://web.netfiles.de.
If you have not yet logged in, you will automatically be taken to the login page.
netfiles Send is a secure file transfer service. You can receive files or send them via upload link even if you yourself do not have a netfiles user account. netfiles automatically scans all files for malware. Data is uploaded or downloaded via a link to a secure page that you can easily recognize from the address (URL):
Download page: If someone sends you files via netfiles Send, you will receive an e-mail containing a link to our download page. The URL of the download page always starts with "https://web.netfiles.de/sent-download/" followed by a random series of numbers and letters that uniquely identifies your data transfer transaction.
Upload page: If someone asks you to send them files via netfiles Send, you will receive an e-mail containing a link to our upload page. The URL of the upload page always begins with "https://web.netfiles.de/received-upload/" followed by a random series of numbers and letters that uniquely identifies your data transfer transaction.
Before you download files from netfiles Send, you will be prompted to enter your e-mail address. You can download the files only if the e-mail address you enter matches the one specified by the sender. This ensures that only the authorized recipient of the data to be transferred can actually access it.
Alternatively, if the sender has opted for verification by security code, this step is omitted. Instead, you will automatically receive a further e-mail containing a one-time six-digit security code as soon as you begin the process of downloading the files sent to you.
If the sender has prescribed password protection as an added security measure, you will need the user-defined password in addition to your e-mail address. When the sender creates the password, they will be requested to forward it to you via a secure channel. If you have not received a password from the sender, please contact the sender.
Yes, netfiles Send meets the requirements of the EU's General Data Protection Regulation (GDPR) for secure and confidential data exchange. Thanks to the use of managed file transfer (MFT), netfiles Send transmits data in encrypted form, provides robust access protection and enables every download to be reconstructed in full. In this way, key GDPR requirements such as confidentiality, integrity, the principle of specified purpose and technical/organizational measures are met reliably and consistently.
All data transmitted by netfiles and/or stored at its ISO-certified data centers in Germany is always AES-256-encrypted. This practice complies with the EU's strict data protection regulations (GDPR), while guarding data from the influence of and access by foreign government agencies or laws (such as the US CLOUD Act).
netfiles is certified in accordance with ISO/IEC 27001:2022 and ISO 22301:2019. C5 compliance pursuant to Germany's Federal Office for Information Security (BSI) and compliance with the internationally recognized System and Organization Controls (SOC 2) standard have also been independently audited. netfiles Send thus meets the strictest requirements regarding security, data protection, compliance and data sovereignty.
netfiles security at a glance
netfiles gives top priority to security and data protection. Cutting-edge technology, verified processes and hosting in Germany ensure that confidential data is reliably protected at all times.
For detailed information about all security measures at netfiles, please look up the section on “Security” on our website. On this page, you will also find a list of our certifications.
Verified and certified security
netfiles subjects itself to regular independent audits and is certified in accordance with recognized standards such as ISO 27001, ISO 22301, BSI C5 and SOC 2. These audits/certifications confirm that the netfiles platform is highly secure and highly available.
Company headquarters, development and hosting all in Germany
netfiles is developed and operated exclusively in Germany. All data is stored solely at highly secure data centers in Germany. This means that, right from the outset, full compliance with the strict stipulations of German and European data protection law is given.
Encrypted transmission and storage
All data is encrypted during both transmission and storage. Modern encryption methods ensure that files can be viewed only by suitably authorized persons.
Strictest data protection in line with European standards
Personal data is processed exclusively in accordance with the GDPR and Germany’s Federal Data Protection Act (BDSG). Protecting sensitive information is central to our security concept.
Secure access
Files are accessed only via secure connections. Optional security mechanisms such as 2-factor authentication and passkey authentication add further levels of protection.
Scanning of uploaded files
During uploading, all files are automatically scanned for viruses and malware. This policy prevents dangerous content from being passed on.
Any questions?
Feel free to contact us at:
netfiles GmbH
Marktler Strasse 2b
D-84489 Burghausen
Or call us on: +49 8677 91596-12
Additional links
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